Where do you make your stuff?
Everything that you see on the website is produced and manufactured in Bulgaria. The fabrics are imported from Italy – we did not have a choice, it is just that they are the masters of the quality textile, and we do not compromise with textile.
What is this HD Molecular Inkjet in the product description?
The clothes are produced using a heat transfer printing technique. The ink soaks into the material while heated very severely, so it colors the fabric. It differences from the other ways of printing, because in this way the ink stays forever and this protects the garment for very long time. The best thing about this technology is that it prevents the garment of becoming transparent, the colors do not fade away after washing and they stay solid even when then fabric is stretched.
It is the first time I consider to buy something from the Internet. Is it safe out there?
Absolutely. All payments and orders go through our secured modules, for which our crew is taking care 24\7.
Do you have a real store, where I can see all of your stuff?
No. We think that everything goes faster and easier when using online shop platforms. Long live 21 century!
I get an error when I try to order something. What do I do?
There is no need to worry about. Check if all boxes are filled correctly and then try again. If it still doesn’t work it means that we have a situation here. Contact us on firstname.lastname@example.org and we will fix the issue!
Where is my stuff? I don’t see it coming.
If you haven’t received a confirmation email and somehow your order is missing, please reach us on email@example.com and we will take care! :)
Can I cancel my order?
Of course, the only thing we want you to do is to contact the customer service in the next 2 hours after you make the payment. After that it will be too late, because the order is processed and we can not accept your request :(
What happens if you send me a faulty garment?
Ooops! We are truly sorry and we want you to know that we take our quality very seriously. Write us on firstname.lastname@example.org and we will fix the problem!
How long does it take to ship an order?
It depends on your shipping plan, but usually it takes 3-5 days after the order is in the hands of the shipping company. For more information go to Payment and Delivery
How can I see the status and history of my orders?
After you login with your profile go to Order History